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Lost and Found

What will you do if you lost something during your trip in China? First, try your best to remember when and where you might lose it and go to the suspected areas to have a through check. Then, go to the nearest police station to report the loss and register the details, if no gains on your own. It doesn’t always help, but there is the possibility to regain your things. The Lost and Found Service in Beijing is the best in China. It based on all of the local police stations, implementing information sharing through internet. Wherever and whenever you lost something, you can check the information on the website of the Beijing Public Security Bureau to get whether your things have been found or not. You can also dial the 24-hour hot line (010 6204 1111) to have a check or get any help. However, both the online and the hot line services are in Chinese at present, which is hopefully to be improved in future. If you are lucky that your lost things have been found, you can go to the police station or the Lost and Found office to claim them with your valid certificate such as your passport. If you are not able to claim your things in person, you can entrust a third person, but he/she must take your authorization letter and passport. 24-hour hot line: 010 6204 1111 Address: No. 1 Xinkang Street, Xicheng District, Beijing
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Comments and Questions

I left my Asus A500 in a taxi in Beijing on 23/09/2014 near Tiananmen. I had to get out of the taxi quickly and he drove off before I had everything - it was not intentional. I do know his taxi ID number (I usually note these) it was 040990 and his licence plate was B M 2008. Unfortunately, I then had to go straight to the airport. If someone can help I would be very grateful.

Reply9/24/2014 8:01:24 PMIan,   Australia

I lost my passports in bus 416 near guangshun north road Beijing. My ph 13842802931

Reply3/15/2014 11:43:21 AMsaqib,   China

Hebe :3/16/2014 10:28:36 PM

you'd better contact the local policestation.

Monica ( China ) :4/30/2014 11:44:01 PM

Left my suitcase in a taxi trunk this morning. His receipt machine was broken. Spent all morning at the police station. Found the video but the security camera couldn't zoom in on the license plate. Can someone help? I need my bag back.

I lost my mobile phone in the taxi, while I got down from taxi .my university,UIBE ,in Beijing.
If you could help find out through IMIE number 869274012938156 , plz suggest what needs to be done to get my mobile phone back

Reply2/22/2014 10:34:11 AMChandni Ranganath,   China

Lost iphone 5 in taxicab in Beijing today (11:00am Beijing time). Didn't get receipt from driver, and arrived at my destination (Beijing zoo) to discover I had left my iphone...

I took cab from my hotel. I am visiting Beijing on a tour. Who can best help me to possibly locate my iphone, if in fact it is recovered or returned? Should i contact my tour group company or the hotel concierge?

Reply11/2/2013 10:40:58 PMShelley,   United States

David :11/3/2013 7:09:07 PM

Hi Shelley, the best way is to ask for help from the policeman.

Can you please help me out get the ordered mobiles or money refund from the vendor.
1)First Proforma invoice:EMS08090225 8-Mar-11, payment made via wire transfer for 290 USD

Total payment made :290 USD.

Vendor : ovebuy.com
Beijing PABEL Trading CO.,LTD
No.8-E Goodwill Garden B XuanWu District China
City: Beijing
Country: China
Postal code: 100021
URL :ovebuy@188.com

Please let me know if any other details are required. I am not getting any response from the vendor.

Kindly help or guide me to get the items / money refund from the vendor.

I am having all the proof, and payments made to this vendor.

thanks & regards,

Reply10/5/2011 7:49:40 AMprakash,   India

Amit Gupta ( India ) :12/24/2011 7:21:35 AM

Hi Prakash,

I know the method to take either your product or money back.


Nabeel ( India ) :4/15/2012 1:26:29 AM

Hi Prakash,

Please let me know if your problem was resolved from the mentioned company.

I have seen a similar ad and was wondering if it is a legitimate company.

Appreciate your response on:

Kurt ( Bahrain ) :12/13/2012 1:31:17 AM

Same company that is just offering me now. I almost gave in to their offer.

appas ( India ) :2/23/2013 1:22:29 AM

hi prakash im getting an offer to purchase from bmozon.com with the same company name.wats your advise

Arul ( Saudi Arabia ) :9/24/2013 7:54:51 AM

Hi Friends Bmozon is not a good company they will cheat u plz dont pay any money and they sell all fake goods not original . I have lost almost 1800USD with this Fraud company i dont want others to be cheated
i have all the proof of my payment and they have blocked me from there contact list


with love

Hello I am from New York City and I lost my passport two nights ago possibly in a taxi on the way back to my hotel. It was in a black passport case with two credit cards inside.By the way that website does not work in English at all I tried three different browsers on my mac then I tried the business office in the Hotel. Still nothing!

Reply6/18/2013 10:03:03 PMAdewale Green,   United States

Sandy :6/19/2013 6:13:55 PM

you can report your lost to the nearest public security bureau. you can ask the hotel staff to help you find a public security bureau.

Does this website of Lost and Found actually work for anyone? I have been trying to report a lost item all day. Usually the page wont load and even if it does there is an error when I try to submit my report. Are they still using the site?

Reply5/31/2013 5:06:52 AMCarla,   China

Cathy :5/31/2013 6:19:13 PM

the Lost and Found website is managed by the Beijing Public Security Bureau. it still works and many people report their lost everyday.
you can also try to call the 24-hour hot line:
+86 010 6204 1111

John ( China ) :6/1/2013 6:33:09 AM

I'm having the same problem - lost and found site does not load in English

My name is Endurance i arrive beijing 14th2013 from Nigeria i took a goverment taxi from Salantun 3.3 to goty ..i left my logage containing food iteam,am on a study mission here in china all that was in the bad was my tranditional foods stuff and few clothing,the bad has a broking handdle ..this is my number 15010945404

Reply5/14/2013 7:54:52 PMEndurance Igbinovia,   Nigeria

Ashley :5/15/2013 6:10:50 PM

did you keep the receipt of the taxi fare? of do you remember anything about the taxi?
you can try to contact the taxi company and then report your lost to the public security bureau, or the Lost and Found website of the PSB.

I have lost my mobile on 17 April between 4:10-4:30PM in the taxi. But i dont know the taxi number. because the taxi driver didnt give the receipt. Can u help me for finding the mobile.

Reply4/21/2013 3:33:58 AMImran,   China

Ashley :4/22/2013 7:49:56 PM

you can report your lost at the Lost and Found center of Beijing Public Security Bureau, and here is the official website:

Muhammad Imran ( China ) :4/23/2013 5:55:03 PM

Yes i complained about lose of mobile to police station and also contacted with Taxi Driver. But he told me that he didnt saw any mobile. But i am 100 percent sure i lost the mobile in the taxi.

I lost my handbag(black color, Shanghai Tang brand) with an Iphone 5 inside,a beige wallet and my compagny ID card on March 15th in Beijing,evening time. Please give me a call if you found anything about it,I will be very greatful and will offer some money to whoever can find it!

Reply4/15/2013 8:39:18 PMCatherine Cheng Le Moal,   China

Rita :4/16/2013 6:58:57 PM

you'd better report your lost items at the official website of the Lost and Found Center mentioned in the above article.
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