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Complaints & Consultation


If you are not satisfied with the travel service, you can complain to tourist supervisory offices in Beijing.

Supervisory Office of Tourism Quality of China National Tourism Administration
Location: No. Jia 9, Jianguomennei Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65275315
Fax: 010-65201522 010-65122096
Zip Code: 100740

Supervisory Office of Travel Agencies Service Quality of Beijing Municipality
Location: Room 1001, Beijing Luyou Building, No.8, Jianguomenwai Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65130828
Fax: 010-65158251 010-65158255
Zip: 100022


Beijing Tourist Information Centre, authorized by the Beijing government, is a specialized organization on traveling with advisory service. At present, there are 20 official service stations that can be found in all 18 districts, capital airport and the Beijing train station. These centers provide a specialized and convenient advisory service for tourists. For any complaint and consultation you can contact the following service centers:

Beijing Railway Station
No. 16, Laoqianju Hutong, Dongcheng District
Capital Airport
On the opposite to the International Welcome Entrance to the Xihangzhanlou at Capital Airport
Dongcheng District
No.10, Dengshikou Xijie, Dongcheng District
Xicheng District
Floor No.1, Science and Technology Square, No.131, Xidan Beidajie
Chongwen District
No. Yi 10~12, Guangming Lu,  Chongwen District
Xuanwu District
No.3, Hufang Lu, Xuanwu District
Chaoyang District
No.11-2, Gongti Bei Lu, Chaoyang District
Haidian District
South Hall of Modern Plaza, No.40, Zhongguancun Dajie, Haidian District

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Comments and Questions

Today,I got Cheated by a taxi Driver bearing number 308226.I took taxi from Airport to T1 hotel,which is near by Airport.Instead of 25 yuan,he billed me 110 yuan.He had tampered the Taxi meter.If any body gets this driver don't take this taxi.He is a Big Cheater.

Reply7/1/2017 3:47:57 AMDhan,   India

not really looking for advice, just letting anyone know who reads this to be careful!

had my backpack stolen today leaving beijing airport at the security scan at the train station .. we had 4 bags plus a camera, and everyone was in a rush because the express train was in the station and about to leave. the backpack was the first thing to go into the scanner but since we had other bags there were several seconds between when our bags when in and when we got to the other side I didn't realize until after we were already on the train that I no longer have my backpack.. it obviously wasn't on the scanner return anymore or I would have grabbed it.. someone hid it for my view hoping I wouldnt notice it was missing until it was too late .. and they were right We called right away, went back to the station, talked to several people but no sign of the bag

Reply9/27/2013 7:25:18 AMryan c,   China

I flew in to Beijing from NY. Got my luggage, declined all the private people approaching me for a taxi. Joined the formal line on terminal B1. When I reached the end of the line, the uniformed person assigned me to some private person (and not the regular taxi) and he took me to some other place. He stated he will run by the meter - once inside his car, he told me it will be 500 RMB from the airport to my hotel, Marriot Beijing City Wall. It should have been 100 RMB.

Reply2/18/2013 12:56:41 PMatul Kumar,   United States

Nina :2/18/2013 6:36:56 PM

the taxi fare should have been not more than CNY 100 if the driver use the meter.
you can report this to the airport. it would be better if you have the number of the taxi or the name of the driver. good luck.
next time, you can refuse to take the taxi, or call the taxi management depertment if the driver if he dose not use the meter. you can even take a picture of the license number.

Two week ago, my family took a trip to Beijing from Hong Kong.We missed our flight back to Hong Kong due to the ticketing counter being closed one hour ago our check in time. When we were able to get in the next flight, we were in such a hurry to run to the boarding gate and a ecort cart service offered to us.We hopped in and found out there was a fee of $20 RMD on it. Luckily, my daughter had the currency on her and be able to pay him. I told him my sister was catching up with us with the same flight. The end of the story was she never made it to the plane because she was unable to pay the escort guy and he insisted to drive her all the way to exchange the currency he wanted.His behavior is really upset me since he tried to take advantage of people without let them know in advance that it is not free to ride such a cart.I hope no one will ever suffer the same bad experience that my family has.

Reply12/1/2012 2:07:37 PMtina lee,   United States

Bruce :12/1/2012 5:31:15 PM

Thank you for sharign it with us, Tina.


I've used a taxi with the meter and got the receipt after that but the price apeared to be 260 yuan for a 10 minutes drive. Later on I've found in receipt that the distance was about 80 km while the time shown in areceipt was 12 minutes. What should I do in that case? (there is a plate number in a receipt, distance, time and fare)Were is it possible to complain?
Thank you in advance for your answer.

Reply10/21/2012 8:30:44 PMKonstantin,   Ukraine

Anne :10/22/2012 7:39:40 PM

for your case, you can complain to the taxi company.

hi, can i know that now Beijing, China still have fix the traveller need to visit the shop for Pearl,Jade article, Tea, Silk...?? Because my friend visit to Beijing on June'12 they informed there also fix to visit....can we don't want to visit this few place??

Reply9/9/2012 9:18:36 PMHuey Ee,   Malaysia

Jason :9/10/2012 7:03:10 PM

Hi Huey Ee,
those shops are included in the tour itineraries of some travel agency. you do not have to go if you travel by your own or you can tailor-make an itinerary without the shops.
book a tailor-made itinerary at

We had a great time in China and also like to come here a lot. So we tried to learn some Mandarin as well. We booked with ALLDAYCHINESE in Beijing, DongShiKou area. Unfortunately the teachers were a disaster. The moment the full amount was paid it went from bad to worse. Simple words were not translated properly and no quality improvement was made at any time. At the end we had to give up classes as it was a total waist of time. As nothing could be done (according to them) the only thing I can do is warn others about our experience. So no one else needs to waist time and money on alldaychinese anymore.

Reply3/29/2012 7:44:17 PMplutt,   China

Lisa :3/30/2012 6:40:48 PM

Hi Plutt,
sorry for that.
if you really want to learn Chinese, i think it is a good idea to find a college student majoring in teaching chinese as a foreign language.

Travelled from Beijing South Railway station to Tianjin on 2 Dec 2011. Wonderful station. Clean and spacious.

Unfortunately, my father forgot his back pack while leaving it at the safety scanning entrance as we rush to catch the train.

On return to the Beijing Southern Railway Station on 9 Dec 2011, the staff insisted that we return back the next day to collect the back pack as it is already 6pm after locating the item in his books.

We returned the next day and found items missing inside as we reclaim it. Since the bag is lost in good hands of the security personnel and not in the public area, the station staff must have stolen the items.

*Sign*! Great A infrastructure, Grade F staff from the lost & found department.

Reply12/10/2011 8:57:34 PMMax Ho,   Singapore

There is a company in Beijing called Rooney's Watches and Handbags. They stole $216 from my bank account. How can I contact someone to report this. They did it online.

Reply2/1/2011 10:46:00 PMD. Winlker,   United States

Hank :2/5/2011 8:57:00 PM

Try to report it to tourist supervisory offices.

Hello!Please,answer my question!We will be in Beijing in 3 of november, then we want to go to Lhasa by plane from Chongqing.Can you sell as a Tibet Travel Permit if we are trawel alone,without grup?

Reply10/20/2010 6:47:00 AMSvitlana Iegorova,   Ukraine

BeijingTrip.com :10/20/2010 9:20:00 PM

Thank you for enquiring.
Sorry Svitlana Legorova,
We do not provide Tibet Travel Permit service presently. if you are interested in any tour group on our website, we are glad to provide you the best service. see more China Tour information at http://www.beijingtrip.com/travel/
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