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Capital Airport Services

Airport Information Centers
If you have questions about airport services, please go to the Information Centers in the airport. Here the airport staff can provide you with information on flights, boarding procedures, related tips when traveling by air, and other services.
Locations: (Terminal 1) Opposite Gate 4 on the second floor; opposite Gate No.3 on the first floor.
                 (Terminal 2) Opposite Gates No.6 and 12.
                 (Terminal 3) International Departure Hall in T3-E; second, third and fourth floor in T3-C.
Supervisor's Telephone: 010-64541100 (24 hours)

Train Ticket Booking
Train ticket booking is available at the railway ticket booth on the 1st floor of T2. Pre-sale train tickets within 10 days can be purchased at the booth between 07:00 and 00:00 at midnight.

Temporary Identity Card
If your identity card or certificate is lost, damaged or expired, you can go to the airport police station and get a temporary identification card for boarding.
Location: (Terminal 2) Room 22008, near Domestic Security Channel 14
                (Terninal 3) Near the Domestic Excess Luggage Check-in Desk on Floor 4                
Tel:  010-64597459 (T1, T2)
        010-64530015 (T3)

Left Baggage Office
If you need to check your baggage, please contact the Left Baggage Office. You can check your baggage by the hour or by the day.
Location: (Terminal 1) East of second floor
                (Terminal 2) Near Gate No.10 in the Departure Hall on the 2nd floor
                (Terminal 3) East and west side of second floor in T3-C.
Operation Hours: 24 hours
Service Tel: 010-64540921 (T1)
                    010-64598152 (T2)
                    010-64558580 (east,T3)
                    010-64558579 (west, T3)

Dressing Room
In order to facilitate changing clothes, passengers' dressing rooms are located in the Baggage Claim Areas.
Location: (Terminal 1) west side of the Baggage Claim Area.
               (Terminal 2) East of Carousel 14 Baggage Claim Area, and near Carousel 4 International Baggage Claim Area.
                (Terminal 3) Near Domestic and International Baggage Claim Area.

Public Telephones
Two kinds of public phones are provided in the capital airport; one is the ordinary type, which uses an IC telephone card; some phones are equipped with vending machines to sell the IC cards. The other type is the multimedia telephone, which can send and receive e-mails and seek airport information.

Business Center
The Business Center provides various services: sending and receiving faxes, photocopying, printing, recharging mobile phone batteries, getting on line, as well as offering individual workstations for those who bring notebook PCs. Document binding and telephone cards are not available in all business centers, so please consult the business center staff ahead of time.

Location: (Terminal 1) East side of the 2nd floor hall.
               (Terminal 2) Opposite Gate No.14 in the Departure Hall on the 2nd floor; in the International Waiting Hall, either between Boarding Gates 10 and 11 or near Boarding Gate 24
                (Terminal 3) International to Domestic West Transit Hall on the second floor of T3-C; Digital Harbor on the first floor of International Lounge in T3-E
Operation Hours: 07:00 - 21:30
Service Tel: 010-64590339 (T1, T2)
                    010-64558581-81 (T3)

Post Office
The airport post office provides services such as EMS (express mail service), postal remittances, mailing of packages and correspondence, as well as selling telephone cards, books and publications.
Location: Opposite Gate No. 2 in the Departure Hall of Terminal 2; east of the hall on first floor in Terminal 3.
Operating Hours: 07:00-20:00
Service Tel: 010-64592056 (T2)
                    010-64532646 (T3)

The infirmary will provide voluntary services such as medical treatment in the airport building, first aid and ambulance service, and also supply drugs for routine and emergency use.
Location: (Terminal 1) The west side of the 1st floor hall
               (Terminal 2) Opposite Gate No. 8 of the Departure Hall on the second floor
               (Terminal 3) West of Arrival Hall on the second floor in T3-C (24 hours);
                                    Near C07 boarding gate in domestic lounge on the third floor in T3-C (06:30 - 22:00);
                                    Central area of International lounge on second floor in T3-E (24 hours)
Operating Hours: 07:00-22:00
Service Tel: (Terminal 1) 010-64540999 (07:00 - 22:00); 01064591919 (24 hours)
                     (Terminal 2) 010-64591919  (24 hours)
                     (Terminal 3) 010-64530120

Airport banks provide deposit and credit card services for RMB and some foreign currencies; they also handle domestic drafts, checks, remittances and foreign exchange, foreign currency exchange as well as selling and cashing traveler's checks. Inside the terminal buildings, there are ATMs and automatic currency exchange machines. Most Beijing banks are open from 08:00-17:30 on weekdays and 09:00-17:30 on weekends, but different branches vary. The only bank that will authorize a cash advance on American credit cards is the Bank of China.

Terminal 1: The Financial Service Areas in the west of the hall on the 2nd floor
Terminal 2: (see chart below)

Bank of China
Opposite to Gate No.8 in the Domestic Departure Hall on the 2nd floor.
010-64590393, 010-64590391
China Construction Bank
Opposite to Gate No.8 in the Domestic Departure Hall on the 2nd floor.
010-64590402, 010-64590404
Agricultural Bank of China
Opposite to Gate No.7 in the Arrival Hall on the 1st floor.

Terminal 3: 

Bank of China
East of Departure Hall on the fourth floor in T3-C
China Construction Bank
Wes of Departure Hall on the fourth floor in T3-C
Agricultural Bank of China
West of Exit B in International Arrival Hall on the second floor in T3-C
Bank of Beijing
East of Exit A in Domestic Arrival Hall on the second floor in T3-C
Industral and Commercial Bank of China West of Exit C in Domestic Arrival Hall on the second floor in T3-C

 Nursing Room
Location: (T1) East and West Satellite Halls in Departure Hall on the second floor;
                (T2) In some restrooms;
                (T3) Beside most restrooms

Hourly Lounges
Location: (T1) On the thrid floor from west of Gate No. 8 on the second floor;
                (T2) International: Between Gates D2 and D3 on the underground first floor;
                         Domestic: Between Gstes D6 and D7 on the underground first floor;
                (T3) West of Arrival Hall on the second floor in T3-C;
                         East of International Departure Hall in T3-E 
Service Number: 
(T1) 010-64540985
(T2) International: 010-64598943; Domestic: 010-64598932
(T3) T3-C: 010-64558577; T3-E: 010-64532621

Lost and Found Office
If you lose something at Beijing Capital International Airport, you may direct your inquiry to the Lost and Found Office.
Location: The north side near Room 15 on the 1st floor of Terminal 2; East of Exit A in Arrival Hall on the secon floor of Terminal 3
Tel:  (T1,T2) 010-64598333
        (T3) 010-64530030

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Comments and Questions

Hello, Please i would like to know if it is possible to sent my luggage from my city(in china) to the Beijing(PEK) terminal 3 airport?If it it possible may i get the adresse of the Beijing(PEK) Terminal 3 airport?Waiting urgently for your reply.Thank You.

Reply7/8/2019 3:59:27 AMAlex,   China

Niki ( Japan ) :7/9/2019 11:36:25 PM

Well, I am afraid not. There is no place and staff to receive your luggage at PEK. You are suggested to arrive at Beijing City first. Then take the luggage to the airport. Airport shuttle buses and metro lines can accept passengers with baggage. Don't worry.

I transferred through Beijing Airport on Saturday, from Tokyo to Washington, DC. I was told at Beijing airport that my bags would be transferred to my ongoing flight, but they were not. I filed a Delayed Baggage Report with my carrier United, but they have apparently not yet found the bag. Is there a way to contact the Lost Baggage office directly to facilitate transfer to United?

Reply5/27/2019 10:37:49 AMDavid,   United States

Ivy ( Ireland ) :6/5/2019 8:38:19 PM

You can dial 010-96158 and contact the airport staff. They will help you find the luggage.

Hi, I am travelling to SA in June and would like to courier my luggage to the airport from Jiangsu, Xuzhou. The luggage would arrive with a courier company and I will collect it for check in on the day of departure. Please advise if this is possible and how do I go about it?Thanks.

Reply3/19/2019 9:36:13 PMLehlogonolo,   China

Roisy ( Anguilla ) :3/21/2019 12:01:44 AM

It's possible for you to do that. But as I know, there are not so many courier companies provide this service. You can contact your courier company to inquire if they can help you with it.

Hi, left a great China tour via Beijing PEK on Nov. 5th and I lost my cell at the airport likely at the security section. It is a Samsung A5 in a black folding case with a bright orange YES tv sticker on the front. Is it in your lost and found?

Reply11/19/2018 2:23:45 PMCheryl,   Canada

Ellie ( Armenia ) :11/19/2018 11:49:58 PM

Hi, you can call the Beijing airport to check that. Lost & Found:
Parking Garage No.1: 0086-10-96158

Parking Garage No.2: 0086-10-96158

Parking Garage No.3: 0086-10-96158

Hey! I'm arriving to Beijing at a really weird time 4:10, I wonder if there are any banks open during the time? I have read that the best way to exchange some money is to do it at the banks in airport.

Reply9/26/2018 1:50:49 PMAh Woon Chan,   Finland

Nica ( Belgium ) :9/30/2018 1:37:42 AM

Hi, as I know, there are many Foreign currency exchange points within the Beijing airport, and most of them are open 24 hours. Don't worry about that too much.

arrive Beijing from Toronto, has two large Luggage need to sent to San dong, any shipping service in the airport.

Reply4/16/2018 6:17:33 PMping,   Canada

Nina ( Germany ) :4/17/2018 6:34:50 PM

Ping, there are counters of China Post and YTO Express at the airport. The followings are their locations:China Post: T2: Opposite Gate 2 at the Arrival HallT3: in the east of the hall on 1FYT Express:T1: Near the Counter K45 in public area on 2FT2: Island H in public departure area on 2F; opposite Gate 4 in international departure area on 2FT3: In front of the security check counter in the public area on 3F

Can a traveler have a small package/envelope shipped to the Beijing Airport post office to retrieve upon arrival? I have a layover there and would like something sent there ahead of time. Thank you!

Reply4/9/2018 5:33:55 PMBrent

Nancy ( Malaysia ) :4/11/2018 1:25:18 AM

It should work, but it is still advised you call the postal agency to get the certain answer.

Hello everyone,I am travelling via Beijing Capital Airport T3 on 15th Feb. Arrival time : 11:20amDeparture time: 08:40pmMy friend in China want to send a parcel to me, nearby or inside the airport. We tried SF express, but they told that due to some holiday office will remain open till 02:00pm only and nearest office is 40min away from airport. Please suggest nearest parcel service, from which I (a foriegner) can collect the parcel.

Reply1/31/2018 11:22:16 PMAbhishek,   India

Harry :2/11/2018 6:47:03 PM

There are China Post in T2 and T3. You may use their service and as I know, they will open on that day. To confirm further, dial the numbers to ask: T2, 010-64592056; T3, 010-64532646.

Unita :2/11/2018 6:48:55 PM

I used YT Express which has a counter near gate no. 4, International Departure Hall. They open till 23:00 daily. You may make a consultation with the number: 95554. Hope help!

Hello, My return flight is From Brussels to Beijing, Beijing to Brussels. Same day arrival to Beijing I have one way flight to HongKong, this case can I have 72 hours Visa free?

Reply9/17/2017 11:48:17 AMDORJE DOLKAR,   Belgium

Uinita :10/12/2017 6:43:14 PM

The route of Brussels - PEK - Hong KOng suits the 72h visa free transit.

My flight to Pakistan is at midnight on 3rd may. i have lot of luggage which needs to be transported from shijiazhuang to beijing. I will be reaching beijing air port at 2100 hrs on 2nd may . is there any way of sending luggage by post ?

Reply4/10/2017 4:24:13 AMRao waqas

Kurt ( United States ) :4/11/2017 2:35:00 AM

There are many delivery agencies in Shijiazhuang, such as YTO, ZTO, and STO. You may find a nearby office to send your luggage.
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