Beijing Airports Airport Bus Airways Contact Airport Services
Airport Information Centers
If you have questions about airport services, please go to the Information Centers in the airport. Here the airport staff can provide you with information on flights, boarding procedures, related tips when traveling by air, and other services.
Locations: (Terminal 1) Opposite Gate 4 on the second floor; opposite Gate No.3 on the first floor.
(Terminal 2) Opposite Gates No.6 and 12.
(Terminal 3) International Departure Hall in T3-E; second, third and fourth floor in T3-C.
Supervisor's Telephone: 010-64541100 (24 hours)
Train Ticket Booking
Train ticket booking is available at the railway ticket booth on the 1st floor of T2. Pre-sale train tickets within 10 days can be purchased at the booth between 07:00 and 00:00 at midnight.
Temporary Identity Card
If your identity card or certificate is lost, damaged or expired, you can go to the airport police station and get a temporary identification card for boarding.
Location: (Terminal 2) Room 22008, near Domestic Security Channel 14
(Terninal 3) Near the Domestic Excess Luggage Check-in Desk on Floor 4
Tel: 010-64597459 (T1, T2)
010-64530015 (T3)
Left Baggage Office
If you need to check your baggage, please contact the Left Baggage Office. You can check your baggage by the hour or by the day.
Location: (Terminal 1) East of second floor
(Terminal 2) Near Gate No.10 in the Departure Hall on the 2nd floor
(Terminal 3) East and west side of second floor in T3-C.
Operation Hours: 24 hours
Service Tel: 010-64540921 (T1)
010-64598152 (T2)
010-64558580 (east,T3)
010-64558579 (west, T3)
Dressing Room
In order to facilitate changing clothes, passengers' dressing rooms are located in the Baggage Claim Areas.
Location: (Terminal 1) west side of the Baggage Claim Area.
(Terminal 2) East of Carousel 14 Baggage Claim Area, and near Carousel 4 International Baggage Claim Area.
(Terminal 3) Near Domestic and International Baggage Claim Area.
Public Telephones
Two kinds of public phones are provided in the capital airport; one is the ordinary type, which uses an IC telephone card; some phones are equipped with vending machines to sell the IC cards. The other type is the multimedia telephone, which can send and receive e-mails and seek airport information.
Business Center
The Business Center provides various services: sending and receiving faxes, photocopying, printing, recharging mobile phone batteries, getting on line, as well as offering individual workstations for those who bring notebook PCs. Document binding and telephone cards are not available in all business centers, so please consult the business center staff ahead of time.
Location: (Terminal 1) East side of the 2nd floor hall.
(Terminal 2) Opposite Gate No.14 in the Departure Hall on the 2nd floor; in the International Waiting Hall, either between Boarding Gates 10 and 11 or near Boarding Gate 24
(Terminal 3) International to Domestic West Transit Hall on the second floor of T3-C; Digital Harbor on the first floor of International Lounge in T3-E
Operation Hours: 07:00 - 21:30
Service Tel: 010-64590339 (T1, T2)
010-64558581-81 (T3)
Post Office
The airport post office provides services such as EMS (express mail service), postal remittances, mailing of packages and correspondence, as well as selling telephone cards, books and publications.
Location: Opposite Gate No. 2 in the Departure Hall of Terminal 2; east of the hall on first floor in Terminal 3.
Operating Hours: 07:00-20:00
Service Tel: 010-64592056 (T2)
010-64532646 (T3)
Infirmary
The infirmary will provide voluntary services such as medical treatment in the airport building, first aid and ambulance service, and also supply drugs for routine and emergency use.
Location: (Terminal 1) The west side of the 1st floor hall
(Terminal 2) Opposite Gate No. 8 of the Departure Hall on the second floor
(Terminal 3) West of Arrival Hall on the second floor in T3-C (24 hours);
Near C07 boarding gate in domestic lounge on the third floor in T3-C (06:30 - 22:00);
Central area of International lounge on second floor in T3-E (24 hours)
Operating Hours: 07:00-22:00
Service Tel: (Terminal 1) 010-64540999 (07:00 - 22:00); 01064591919 (24 hours)
(Terminal 2) 010-64591919 (24 hours)
(Terminal 3) 010-64530120
Banks
Airport banks provide deposit and credit card services for RMB and some foreign currencies; they also handle domestic drafts, checks, remittances and foreign exchange, foreign currency exchange as well as selling and cashing traveler's checks. Inside the terminal buildings, there are ATMs and automatic currency exchange machines. Most Beijing banks are open from 08:00-17:30 on weekdays and 09:00-17:30 on weekends, but different branches vary. The only bank that will authorize a cash advance on American credit cards is the Bank of China.
Location:
Terminal 1: The Financial Service Areas in the west of the hall on the 2nd floor
Terminal 2: (see chart below)
|
Banks
|
Location
|
Telephone
|
|
Bank of China
|
Opposite to Gate No.8 in the Domestic Departure Hall on the 2nd floor.
|
010-64590393, 010-64590391
|
|
China Construction Bank
|
Opposite to Gate No.8 in the Domestic Departure Hall on the 2nd floor.
|
010-64590402, 010-64590404
|
|
Agricultural Bank of China
|
Opposite to Gate No.7 in the Arrival Hall on the 1st floor.
|
010-64590169
|
Terminal 3:
|
Banks
|
Location
|
|
Bank of China
|
East of Departure Hall on the fourth floor in T3-C
|
|
China Construction Bank
|
Wes of Departure Hall on the fourth floor in T3-C
|
|
Agricultural Bank of China
|
West of Exit B in International Arrival Hall on the second floor in T3-C
|
|
Bank of Beijing
|
East of Exit A in Domestic Arrival Hall on the second floor in T3-C
|
| Industral and Commercial Bank of China | West of Exit C in Domestic Arrival Hall on the second floor in T3-C |
Nursing Room
Location: (T1) East and West Satellite Halls in Departure Hall on the second floor;
(T2) In some restrooms;
(T3) Beside most restrooms
Hourly Lounges
Location: (T1) On the thrid floor from west of Gate No. 8 on the second floor;
(T2) International: Between Gates D2 and D3 on the underground first floor;
Domestic: Between Gstes D6 and D7 on the underground first floor;
(T3) West of Arrival Hall on the second floor in T3-C;
East of International Departure Hall in T3-E
Service Number:
(T1) 010-64540985
(T2) International: 010-64598943; Domestic: 010-64598932
(T3) T3-C: 010-64558577; T3-E: 010-64532621
Lost and Found Office
If you lose something at Beijing Capital International Airport, you may direct your inquiry to the Lost and Found Office.
Location: The north side near Room 15 on the 1st floor of Terminal 2; East of Exit A in Arrival Hall on the secon floor of Terminal 3
Tel: (T1,T2) 010-64598333
(T3) 010-64530030
