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Capital Airport Services

Airport Information Centers
If you have questions about airport services, please go to the Information Centers in the front hall on the 1st or 2nd floor. Here the airport staff can provide you with information on flights, boarding procedures, related tips when traveling by air, and other services.
Locations: (Terminal 1) Near Gate No.2 in the Departure Hall; north of Gate No.3 in the Arrival Hall
               (Terminal 2) Opposite Gates No.6, 12 and 16
Supervisor's Telephone: 010-64571666
Operating Hours: 06:30-23:00

Temporary Identity Card
If your identity card or certificate is lost, damaged or expired, you can go to the airport police station and get a temporary identification card for boarding.
Location: (Terminal 1) East side of the Arrival Hall on the 1st floor
               (Terminal 2) Room 22008, east of Domestic Security Channel 1
Tel: 010-64597459

Left Baggage Office
If you need to check your baggage, please contact the Left Baggage Office. You can check your baggage by the hour or by the day.
Location: (Terminal 1) East wall.
               (Terminal 2) Near Gate No.9 in the Arrival Hall on the 1st floor; Near Gate No.8 and 10 in the Departure Hall on the 2nd floor
Operation Hours: 24 hours
Service Tel: 010-64598151

Dressing Room
In order to facilitate changing clothes, passengers' dressing rooms are located in the Baggage Claim Areas.
Location: (Terminal 1) west side of the Baggage Claim Area
                (Terminal 2) East of Carousel 4 in the International Baggage Claim Area

Public Telephones
Two kinds of public phones are provided in the capital airport; one is the ordinary type, which uses an IC telephone card; some phones are equipped with vending machines to sell the IC cards. The other type is the multimedia telephone, which can send and receive e-mails and seek airport information.

Business Center
The Business Center provides various services: sending and receiving faxes, photocopying, printing, recharging mobile phone batteries, getting on line, as well as offering individual workstations for those who bring notebook PCs. Document binding and telephone cards are not available in all business centers, so please consult the business center staff ahead of time.

Location: (Terminal 1) East side of the 2nd floor hall.
                (Terminal 2) Opposite Gate No.14 in the Departure Hall on the 2nd floor; in the International Waiting Hall, either between Boarding Gates 10 and 11 or near Boarding Gate 24
Operation Hours: 08:30-20:00
Service Tel: 010-64590339

Post Office
The airport post office provides services such as EMS (express mail service), postal remittances, mailing of packages and correspondence, as well as selling telephone cards, books and publications.
Location: Opposite Gate No. 2 in the Departure Hall of Terminal 2.
Operating Hours: 07:00-20:00
Service Tel: 010-64592056

Infirmary
The infirmary will provide voluntary services such as medical treatment in the airport building, first aid and ambulance service, and also supply drugs for routine and emergency use.
Location: (Terminal 1) The west side of the 1st floor hall
               (Terminal 2) Gate No. 2 in the Departure Hall
Operating Hours: 06:00-22:00
Service Tel: (Terminal 1) 010-64540999; (Terminal 2) 010-64591919

Banks
Airport banks provide deposit and credit card services for RMB and some foreign currencies; they also handle domestic drafts, checks, remittances and foreign exchange, foreign currency exchange as well as selling and cashing traveler's checks. Inside the terminal buildings, there are ATMs and automatic currency exchange machines. Most Beijing banks are open from 08:00-17:30 on weekdays and 09:00-17:30 on weekends, but different branches vary. The only bank that will authorize a cash advance on American credit cards is the Bank of China.

Location:
Terminal 1: The Financial Service Areas in the west of the hall on the 2nd floor
Terminal 2: (see chart below)

Smoking Room
The airport is equipped with two smoking rooms in Terminal 1 and eight in Terminal 2.
Service Tel: 010-64591919

Lounges
Complimentary Female and Infant Lounges and Timed Lounges provide many kinds of comfortable services. Please consult the information desks for the locations of these lounges.
Timed Lounges:
   (Domestic) 010-64598932
    (International) 010-64598943

Lost and Found Office
If you lose something at Beijing Capital International Airport, you may direct your inquiry to the Lost and Found Office.
Location: The east side of Terminal 1
           The north side near Room 15 on the 1st floor of Terminal 2
Tel:  (Terminal 1) 010-64540110
    (Terminal 2) 010-64598333
E-mail: bcia.com.cn|gkfwzx