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Complaints & Consultation
Complaints
If you are not satisfied with the travel service, you can complain to tourist supervisory offices in Beijing.
If you are not satisfied with the travel service, you can complain to tourist supervisory offices in Beijing.
Supervisory Office of Tourism Quality of China National Tourism Administration
Location: No. Jia 9, Jianguomennei Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65275315
Fax: 010-65201522 010-65122096
Zip Code: 100740
Location: No. Jia 9, Jianguomennei Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65275315
Fax: 010-65201522 010-65122096
Zip Code: 100740
Supervisory Office of Travel Agencies Service Quality of Beijing Municipality
Location: Room 1001, Beijing Luyou Building, No.8, Jianguomenwai Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65130828
Fax: 010-65158251 010-65158255
Zip: 100022
Location: Room 1001, Beijing Luyou Building, No.8, Jianguomenwai Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65130828
Fax: 010-65158251 010-65158255
Zip: 100022
Consultation
Beijing Tourist Information Centre, authorized by the Beijing government, is a specialized organization on traveling with advisory service. At present, there are 20 official service stations that can be found in all 18 districts, capital airport and the Beijing train station. These centers provide a specialized and convenient advisory service for tourists. For any complaint and consultation you can contact the following service centers:
Beijing Tourist Information Centre, authorized by the Beijing government, is a specialized organization on traveling with advisory service. At present, there are 20 official service stations that can be found in all 18 districts, capital airport and the Beijing train station. These centers provide a specialized and convenient advisory service for tourists. For any complaint and consultation you can contact the following service centers:
|
Name |
Address |
Tel |
|
Beijing Railway Station |
No. 16, Laoqianju Hutong, Dongcheng District |
010-65288448 |
|
Capital Airport |
On the opposite to the International Welcome Entrance to the Xihangzhanlou at Capital Airport |
010-64598148 |
|
Dongcheng District |
No.10, Dengshikou Xijie, Dongcheng District |
010-65321043/65122991 |
|
Xicheng District |
Floor No.1, Science and Technology Square, No.131, Xidan Beidajie |
010-66160108 |
|
Chongwen District |
No. Yi 10~12, Guangming Lu, Chongwen District |
010-67103852 |
|
Xuanwu District |
No.3, Hufang Lu, Xuanwu District |
010-63510018 |
|
Chaoyang District |
No.11-2, Gongti Bei Lu, Chaoyang District |
010-64176627 |
|
Haidian District |
South Hall of Modern Plaza, No.40, Zhongguancun Dajie, Haidian District |
010-82622895 |
Any question or suggestion, please Contact Us
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Comments and Questions
The touting in "Hou Hai" is very rough and bad attititue.
Beware if you are there alone.
Reply10/22/2009 8:34:00 AMKJ Tan , Singapore
We have been in China now for nearly 5 weeks and have had a wonderful time. However wee would like to complain about a taxi ride we took from Harbin Airport to The tiger reserve at Harbin on March 29th 2009. Neither his speedometer nor his distance measuring meter were working and he also had very flat tyres on the car. When we arrived at the tiger reserve he charged us RMB 386, over twice what it should have been. He also demanded money (20 Yuan) for the toll which was not charged on the way back. (We returned to the airport for 170 Yuan.) His Taxi number was 903033 and his vehicle registration number was AC4511. We do not want the money back but feel that such taxi drivers are damaging China's fine tourist image and he should be reprimanded.
Reply3/30/2009 9:55:00 PMKenneth Wood , United Kingdom