Beijing Travel Complaints & Consultation

Complaints & Consultation

Complaints

If you are not satisfied with the travel service, you can complain to tourist supervisory offices in Beijing.

Supervisory Office of Tourism Quality of China National Tourism Administration
Location: No. Jia 9, Jianguomennei Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65275315
Fax: 010-65201522 010-65122096
Zip Code: 100740

Supervisory Office of Travel Agencies Service Quality of Beijing Municipality
Location: Room 1001, Beijing Luyou Building, No.8, Jianguomenwai Dajie, Beijing
Hours: 8:30-12:00; 14:30-17:00
Tel: 010-65130828
Fax: 010-65158251 010-65158255
Zip: 100022

Consultation

Beijing Tourist Information Centre, authorized by the Beijing government, is a specialized organization on traveling with advisory service. At present, there are 20 official service stations that can be found in all 18 districts, capital airport and the Beijing train station. These centers provide a specialized and convenient advisory service for tourists. For any complaint and consultation you can contact the following service centers:

Name	Address	Tel
Beijing Railway Station	No. 16, Laoqianju Hutong, Dongcheng District	010-65288448
Capital Airport	On the opposite to the International Welcome Entrance to the Xihangzhanlou at Capital Airport	010-64598148
Dongcheng District	No.10, Dengshikou Xijie, Dongcheng District	010-65321043/65122991
Xicheng District	Floor No.1, Science and Technology Square, No.131, Xidan Beidajie	010-66160108
Chongwen District	No. Yi 10~12, Guangming Lu, Chongwen District	010-67103852
Xuanwu District	No.3, Hufang Lu, Xuanwu District	010-63510018
Chaoyang District	No.11-2, Gongti Bei Lu, Chaoyang District	010-64176627
Haidian District	South Hall of Modern Plaza, No.40, Zhongguancun Dajie, Haidian District	010-82622895

Comments and Questions

Travelled from Beijing South Railway station to Tianjin on 2 Dec 2011. Wonderful station. Clean and spacious.

Unfortunately, my father forgot his back pack while leaving it at the safety scanning entrance as we rush to catch the train.

On return to the Beijing Southern Railway Station on 9 Dec 2011, the staff insisted that we return back the next day to collect the back pack as it is already 6pm after locating the item in his books.

We returned the next day and found items missing inside as we reclaim it. Since the bag is lost in good hands of the security personnel and not in the public area, the station staff must have stolen the items.

*Sign*! Great A infrastructure, Grade F staff from the lost & found department.

Reply12/10/2011 8:57:34 PMMax Ho, Singapore

There is a company in Beijing called Rooney's Watches and Handbags. They stole $216 from my bank account. How can I contact someone to report this. They did it online.

Reply2/1/2011 10:46:00 PMD. Winlker, United States

Hank :2/5/2011 8:57:00 PM

Try to report it to tourist supervisory offices.

Hello!Please,answer my question!We will be in Beijing in 3 of november, then we want to go to Lhasa by plane from Chongqing.Can you sell as a Tibet Travel Permit if we are trawel alone,without grup?

Reply10/20/2010 6:47:00 AMSvitlana Iegorova, Ukraine

BeijingTrip.com :10/20/2010 9:20:00 PM

Thank you for enquiring.
Sorry Svitlana Legorova,
We do not provide Tibet Travel Permit service presently. if you are interested in any tour group on our website, we are glad to provide you the best service. see more China Tour information at http://www.beijingtrip.com/travel/

The touting in "Hou Hai" is very rough and bad attititue.

Beware if you are there alone.

Reply10/22/2009 8:34:00 AMKJ Tan, Singapore

We have been in China now for nearly 5 weeks and have had a wonderful time. However wee would like to complain about a taxi ride we took from Harbin Airport to The tiger reserve at Harbin on March 29th 2009. Neither his speedometer nor his distance measuring meter were working and he also had very flat tyres on the car. When we arrived at the tiger reserve he charged us RMB 386, over twice what it should have been. He also demanded money (20 Yuan) for the toll which was not charged on the way back. (We returned to the airport for 170 Yuan.) His Taxi number was 903033 and his vehicle registration number was AC4511. We do not want the money back but feel that such taxi drivers are damaging China's fine tourist image and he should be reprimanded.

Reply3/30/2009 9:55:00 PMKenneth Wood, United Kingdom