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This page says the lost and found e-mail address is:
what does it mean?
Is it gkfwzx@bcia.com.cn?

Reply2/23/2012 2:32:57 AMGuilain Bohineust ,   France

Julie :2/23/2012 6:23:55 PM

that is the old information. now you can call the Lost and Found center at:
Terminal 1,Terminal 2: 86 010 64598333
Terminal 3: 86 010 64530030


I have lost my camera today (22nd Feb 2012) near gate number E26. it was a silver color Canon powershot A640 camera in brown lather case/pouch.

I was travelling from Beijing to Delhi and took Beijing- Hong Kong flight by Dragonair (KA 991).

Could you please reply through this e-mail, If someone has found and handed over to Lost and found department and if yes, could you please let me know the procedure to retrieve it.

Warm Regards,


Reply2/22/2012 3:31:40 AMMukul ,   India

Amanda :2/22/2012 6:03:05 PM

Hi Mukul,
this is just an introductory page to Beijing airport. you need to contact the Lost and Found center of Beijing Airport.

Can you help my for this packages status, the destination country aren't listed
Track number : RA305935198CN

Reply2/15/2012 4:43:21 AMMiran ,   Yugoslavia

Patrick :2/15/2012 5:30:52 PM

the information i can find is that your package was in Guangzhou, China on Feb. 13th.

I haven't received my package track number RA147315889CN

Reply2/13/2012 3:41:29 AMMiran

May :2/13/2012 7:34:13 PM

Hi Miran,
the tracking info. shows that your package was delivered on Jan. 9th, 2012 from China.

FROM December 16 I have not received SHIPMENT
RR484493524CN 2011 出口总包直封封发 保加利亚 上海国际 2011-12-16

Reply1/17/2012 11:14:51 AMstoyan ,   Bulgaria

Babala :1/17/2012 5:50:26 PM

Hi Stoyan,
i also find the same information as yours.
i think you can try to contact the local post office in your home or ask the sender to contact the Chinese post office.

Hey there, im waiting for a parcel to be delivered and it says "deaprture from outward office of exchange" on the 30th sept - what does this mean and how long till i receive item? Tracking number RA297636005CN

Reply12/5/2011 6:51:42 AMHughesjay ,   United Kingdom

Ashley :12/5/2011 5:53:56 PM

it means it should not be in China but on the way to Great Britain.
you may try to contact the local post office.


I've noticed that my item has been on the status "departure from outward office of exchange" since the 14th. I'm curious to see if there is any update on where the package is. RR977033367CN

Reply11/19/2011 2:00:02 AMDylan ,   United States

Sam :11/19/2011 5:07:47 PM

i got the same result as yours.

2011-11-11 departure from outward office of exchange,, BULGARIA (REP.),
11-11-2011 has come from there and not budged.
Have a nice day):

Reply11/15/2011 11:54:00 PMstoyan ,   Bulgaria

pollyanna :11/16/2011 4:55:28 PM

maybe it's on the way to Bulgaria.

Hi I have 2 parcels which the order was placed in September so its been a while and still haven't received any info, if anyone can help that would be great:RA293878496CN

Reply11/7/2011 5:38:48 AMKym ,   United Kingdom

Alicia :11/7/2011 7:14:41 PM

For RA293878496CN: departure from outward office of exchange on 2 Nov.
RR962587911CN: i can not find the track information

my package has been at Beijing International Airport since the 24th of oct the tracking number is RA312010913CN

Reply11/7/2011 3:40:19 AMmichael ,   Australia

Sam :11/7/2011 7:09:23 PM

i found it arrives at transit office of exchange on 7 Nov.

i'm looking to find out where my parcel is for the last 22 days now its saying its last location was in Beijing airport. i'm just wondering where about in the world is it because im hoping to receive it soon .RA180649466CN

Reply10/28/2011 2:27:44 AMorla ryan ,   Ireland

Bruce :10/28/2011 6:00:03 PM

I find that your parcel was sent out of China on Oct. 4, but no furthur status about it from the tracking system of China Post.

prejudice to all beijing airport. I beg your pardon for the trouble you found in your airport if a residence permit italian my name is FEI LIAO was born in Zhejiang on 12/08/1992. I was at your airport on the 20th of October I was nell'aerio (CA940 ROME TO BEIJING). If you have news about my request to respond to my email.
Thanks in advance for your agency found objects.

Reply10/23/2011 9:14:02 AMLiaoFei ,   China

Ashley :10/23/2011 7:20:13 PM

Hi LiaoFei,
I think you need to contact with the Lost and Found Center of the Airport.

Hello..i checked my status and it says its passed through customs and ots location is at thr beijin airport..when i order they said 5-7 days.. can u please track and give me an idea how much longer its gonna be to arrive to the USA RR984332049CN.. Thanks Terica

Reply10/10/2011 9:06:02 PMterica ,   United States

Helen :10/11/2011 7:36:09 PM

hi Terica,
i found it "departure from transit office of exchange" of Fuzhou on Oct. 10th, so just wait patiently.

I lost my backpack on the shuttle bus from T3 to T2 on Oct5. Called twice lost and found office and was told not there.
I had my address and phone# inside my backpack.I wonder why people are so dishonest and took things that were not theirs.It's really a shame!
Besides, transit between T3 & T2 is extremely chaotic!!! Needs +++ improvement.

Reply10/6/2011 9:01:17 PMLai Fan ,   Canada

My package was sen five days ago from Beijing and i am wondering how long it takes. shiping number is: RA171820562CN

Reply9/25/2011 2:19:20 PMJoakim ,   Norway

Ben :9/25/2011 7:32:24 PM

hi Joackin, i check the post track system and found your parcel "depart from outward office of exchange" on Sepember 20, so i think you will receive it very soon. if you can not receive it, you can contact the sender to check it for you at the post office or you can check at your local post office.

hi, i'm waiting for a parcel from china to the dominican republic since 5th of july and nothing yet. can any one help me to find out where is it and when im gonig to reciv it ?

tracking numbre is : RR868457303CN

Reply9/19/2011 7:53:48 PMkelvy lopez ,   Dominican Republic

Kevin :9/20/2011 5:53:35 PM

From the tracking system of China Post, I got for you that the parcel was sent out of China on July 1st, so you should have received it already. But the fact is that you still haven't received it until now. There is the possibility that your parcel has been lost during the posting. You may contact the sender to check it for you at the post office, and you can also have a check at your local post office in dominican.


I am looking for this package of mine that was never shipped.


Can you help me find it please?


Reply9/14/2011 2:02:16 AMMike Venter ,   South Africa

Blaire :9/14/2011 7:30:40 PM

hi Mike,
the status of your parcel on August 10 was "departure from outward office of exchange ".

Good day. Please help me. I boarded PR399 flight at 1:40am today (sept 10, 2011). The plane was already lifting off when I noticed that I was missing one of my hand carry bags. I checked in early about 11pm. I remember I left it at the immigration after the bags inspection I forgot to get it after it was run on x ray. It was actually a white cloth bag that is about 2 feet in length and 1.2 feet height. I has blue color linings and blue words written on it. The contents are just 2 toy boxes, some product catalogs and a gray cap. Since it is just a cloth bag, it is just an open. Pls help me get this. I promised these toys to my sons. The cap is a gift for my father for "Grandparents day" tom. please.. my contact number is +63-2-8391673 and +63-922-2811889. Address is 10 Acacia St. Mahogany Homes, Bagumabayan Taguig, Metro Manila, Philippines. You can also coordinate with the ground crew of Philippine Airlines because I also reported and they said they will try to find. Thank you.

Reply9/9/2011 9:57:08 PMVincent Santos ,   Philippines

David :9/13/2011 12:05:21 AM

hi Vincent,
i think you need to contact with the airport. this is just an introduction page to the airport. you can find the information of the airport from the above article.

hello, yesterday, tuesday 18, I left a hat on the flight CA 940 FROM ROME TO BEIJING arrived at 1310.
how to get it back?

Reply8/18/2011 11:40:12 AMlaura

Sasa :8/20/2011 11:42:05 PM

hi Laura, i think you need to contact the air company.

I have not received my parcel posted on the 21 of June 2011. Please tell me where my parcel is:

Tracing nr RR849392967CN. It was posted to R Lochner, P O Box 31 Bethanie, Namibia.

Hope you can help me!


Reply8/16/2011 3:29:41 AMR Lochner ,   Namibia

Mini :8/16/2011 7:23:57 PM

i can only found that it departed from outward office of exchange on July 4th, 2011.